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COVID - 19 Updated Office Policy
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The following safety measures are being implemented in the office
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Frequent sanitization of the furniture, door knobs and office supplies
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15 to 30-minute gaps between sessions
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UV filtration for anti-viral air protection
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2-meter distance between seating areas
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Hand sanitizer is supplied
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Facial tissue is supplied
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Bottled water is supplied
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Foot-pressed garbage disposal is available
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SandTray option is limited to one client per day to allow proper sanitization
Clients safety policies
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Please wait outside or in the car if arriving earlier than 5 minutes before the session.
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Masks are optional.
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Insurance Coverage
Your workplace Extended Health Benefits may cover the cost of counselling provided by a Clinical Counsellor. Please consult with your Insurance Company Provider or with your Human Resource Department to verify your coverage prior booking the first session. Direct billing is available through EAP/EFAP program, Victim Services, WCB, and soon coming with TELUSHealth insurance.
Payment Methods
The following methods of payments are accepted:
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E-transfer
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Cheque
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Cash
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Debit
The payment is generally due within the 5 business days of the appointment.​​
Sessions are generally billed to the clients.
Sessions through EAP, Victim Services and other private contracts are billed directly to the EAP/contract providers.
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Additional Reports
Any additional session notes, reports, insurance statements are billed at a regular hourly rate.
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Please note that you are welcome and encouraged to take as many session notes as you'd like.
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Late Cancellations
Please allow 48 hours to rebook or cancel the appointment.
Late cancellations are billed at $100 per session. Missed appointments are billed at full rate.
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Website Privacy Policy
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This Privacy Policy describes our policies and procedures on the collection, use and disclosure of our clients' information when they use the services.
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We collect Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Clients with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
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How do we store, use, share and disclose our site visitors' personal information?
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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to introduce our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Wix.com adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of your information by our company and its service providers.
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Business Transaction
If the Company is involved in a merger, acquisition or asset sale, clients' personal data may be transferred. We will provide notice before any personal data is transferred and becomes subject to a different Privacy Policy.
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Law enforcement
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Under certain circumstances, the company may be required to disclose clients' personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
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Other legal requirements
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The Company may disclose clients' personal data in the good faith belief that such action is necessary to:
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Comply with a legal obligation
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Protect and defend the rights or property of the company
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Prevent or investigate possible wrongdoing in connection with the service
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Protect the personal safety of users of the service or the public
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Protect against legal liability
Security of Your Personal Data
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The security of client's personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect client's personal data, we cannot guarantee its absolute security.
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How do we communicate with our site visitors?
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We may contact our visitors by phone, email, or text in response to the requests made though our website regarding our services, appointments or any questions the visitors may have.
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Tracking Technologies and Cookies
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We use Cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.
Visitors can instruct their browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if they do not accept Cookies, they may not be able to use some parts of our service. To learn more about cookies please visit: All About Cookies.
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Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify visitors here that it has been updated, so that they are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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Questions and your contact information
If clients would like to: access, correct, amend or delete any personal information we have about them, they are invited to contact us at empoweredcounselling@hotmail.com.
